Exchange Policy
14-Day Exchange Window
You may request an exchange within 14 calendar days of receiving your order. Sale and discounted items are eligible for exchange under the same conditions.
Change-of-Mind Purchases
For an eligible item that is not defective or incorrect, we offer exchange only. Monetary refunds are not available for change-of-mind purchases.
Exchange Conditions
The item must be unused, unworn, unwashed, and unaltered; all original tags must remain attached; the item must be free from stains, odors, or damage; and it must be returned in its original packaging with the order number.
How to Request an Exchange
Contact us on WhatsApp at +97430600098 within 14 days of delivery. Send your order number and clear photos of the item. Our team will confirm the available replacement options and the next steps.
Standard Exchange Shipping
For a standard exchange that is not caused by a defect or an order error, the customer is responsible for the collection or return cost and the delivery cost of the replacement item. The replacement follows the normal delivery timeframe of up to 14 days after it is confirmed.
Defective, Non-Conforming, or Incorrect Items
Please contact us within 48 hours of delivery with clear photos so we can assist quickly. Talah covers the related shipping and remedy costs. Your rights to repair, replacement, or refund where required by applicable Qatar consumer protection law are not limited by this policy.